Did you know that customer reviews are the most significant ranking factor for your business’s visibility on Google?
Local businesses with numerous positive reviews are more likely to appear in the coveted local 3-pack, increasing visibility and credibility. Not only do these reviews influence where your business ranks in local search results, but they also serve as powerful endorsements that boost conversion rates and customer acquisition.
That’s why getting more customer reviews isn’t just about collecting feedback – it’s about strengthening your local SEO, building trust with potential customers, and growing your business.
Whether you’re starting from scratch or looking to enhance your existing review strategy, this guide will show you proven methods to attract more genuine customer reviews and make them work for your business.
Why Customer Reviews Matter for Local Businesses
Customer reviews have become a cornerstone for online success. Their influence extends far beyond simple feedback, fundamentally shaping your business’s visibility, credibility, and improvement strategies.
Impact on local search rankings
Google sees reviews a big factor when ranking your business in local search results. Online reviews account for approximately 13% of the overall local search ranking factors. When you get positive reviews, Google’s algorithm recognises this as a signal of credibility and relevance.
The quantity, quality, and recency of your reviews directly affect your search visibility. Businesses with numerous positive reviews consistently rank higher. Having reviews across multiple platforms enhances your overall search presence, as search engines view this diversity as a sign of a well-recognised business.
Building trust with potential customers
Online reviews serve as social proof, influencing consumer decision-making. Most digital consumers are detail-oriented. Long, detailed reviews and those accompanied by photos or videos make potential customers feel more positive about choosing your business. Testimonials provide reassurance that they’re making the right choice.
Providing valuable business feedback
Beyond marketing benefits, customer reviews offer invaluable insights. They are a direct line of communication with your customers, which can reveal potential weaknesses in your selling point.
Reviews serve as a roadmap for improvements and help you pinpoint specific areas needing attention. Even negative reviews can become constructive opportunities to demonstrate your commitment to customer satisfaction.
Responding to reviews also shows engagement and improves your reputation, indirectly influencing your local SEO efforts. It encourages more customers to give you reviews which can strengthen your online presence.
Setting Up Your Review Platforms
Properly configured review platforms serve as the foundation for collecting valuable customer feedback. Before you can gather reviews, you need to establish a presence on the right platforms where your customers can easily find and review your business.
Creating and optimising your Google Business Profile
Focus on your Google Business Profile as it represents the most crucial review platform for local businesses. To get started:
- Claim and verify your business through google.com/business
- Complete your business information thoroughly – Google prioritises complete profiles in search rankings
- Select the most accurate category for your business, which unlocks relevant attributes you can add
- Upload high-quality photos to enhance your profile’s appeal
- Populate your products and services section to rank for more relevant searches
Setting up industry-specific review sites
Once your business profile is established, expand to industry-specific platforms where your target customers are actively searching.
Only claim and optimise listings on platforms that align with your business type to reach the right audience.
Making your review links easily accessible
The easier you make it for customers to leave reviews, the more likely they’ll complete the process. Create review links that are:
- Descriptive and meaningful avoid generic phrases like “click here” or “more“
- Concise, under 100 characters, to improve readability
- One click away from the review platform
Consider using QR codes that direct customers straight to your review pages.
Creating an Effective Review Request Process
Establishing a clear approach to requesting reviews can increase your response rates. A thoughtful review request process ensures you’re asking the right customers at the right time in the right way.
When to ask for reviews
Best times to request reviews are between 2-3 PM and 6-7 PM. These windows coincide with periods when people often reflect on their experiences—during lunch breaks or after work.
For product-based businesses, allow customers sufficient time to evaluate their purchase before requesting feedback—typically 24-48 hours after delivery. Service-based businesses should ask immediately following appointment completion while the experience remains fresh.
Crafting email and SMS review requests
SMS messages boast impressive 98% open rates, making them particularly effective for review requests. Email remains valuable too, with 91% of consumers checking email daily. Effective messages should:
- Address customers by name
- Reference specific purchases
- Keep content brief with clear instructions
- Include direct review links
- Explain why their feedback matters
Review management software options for customer reviews
Several specialised tools can streamline your review gathering efforts across multiple platforms. Brightlocal helps you generate reviews through email, SMS, and in-store campaigns while monitoring feedback across 80+ review sites. Similarly, ReputationStacker automates review requests via email and text messages, directing customers to post on Google, Facebook, and Yelp.
For businesses needing comprehensive solutions, ReviewTrackers monitors 120+ review sources and uses Natural Language Processing to identify trends and sentiments.
Creating follow-up systems for non-responders
If customers ignore your email, send an SMS three days later. Subsequently, for those who viewed but didn’t complete a review, trigger a reminder notification.
Calls combined with emails have proven especially effective. But try to limit follow-ups to avoid annoying your customers—leading to un-subscriptions.
Wrapping up customer reviews
Customer reviews can shape your local business success. Through reasonable strategies outlined above, you can build a steady stream of authentic customer feedback that boosts your search rankings and builds trust with potential customers.
Your review collection strategy should adapt and grow with your business needs. Whether through QR codes, email sequences, or personal requests, choose methods that work best for your specific situation.
Need expert guidance with your review-based SEO strategy? Contact SEO Local today for better search engine rankings leveraging customer reviews.
